You can pay by Visa, Mastercard, Maestro, American Express & ClearPay. ApplePay and GPay are also available options on iOS. 

Priority Courier Tracked = £4.50 (1-2 Working Days)

Economy Courier Tracked = £3.50 (3-4 Working Days) 

Our UK orders are sent out by tracked and insured courier (Evri). This means orders placed before 7am or over over the previous evening/night will be despatched that same working day. Generally orders are shipped the next working day to allow for processing time. 

A priority delivery option is available at Checkout. Delivery times for this service is 1-2 working days, however you should note that we cannot be held responsible for any collection or shipping delays on either of the services offered.

FREE SHIPPING is available on all orders of £35 or over. Please select FREE SHIPPING at Checkout. Please allow 3-5 working days for delivery.

Unfortunately not. The complexities, legislation, certification and licence requirements introduced by EU Directive 94/62/EC meant it's not commercially viable for us, as a small business, to continue shipping directly into Europe. 

Yes, at checkout you will be able to use specify a separate delivery address to your billing details.

We make best endeavours to despatch all orders we receive before 7am (or over the previous night/evening) Monday to Friday the same working day, noting that collection times with our courier may vary and does not guarantee collection on the day we register our despatch. If you have an urgent order please ensure we are notified about it ASAP and we will try to prioritise where possible. Orders placed on a Saturday or Sunday will be despatched on the next business day (subject to the above) which will be a Monday except for UK Bank Holidays. Noting that any customer or bespoke items will take a little longer due the design and communications procedure to ensure that you gifts meets your requirements. 

Exceptions would include:-

• Any orders placed on Bank Holiday when shipping would be the next normal working day
• Items that were placed on back order - these will be shipped once we receipt them from our trade partner
• Any beads or stones which are delayed in our supply chain. In such instance we will advise customers by email to determine if they wish to wait for their delivery, accept an alternative crystal or they wish to cancel their order.

Your receipt will have details of the products you have ordered, however it is not possible for us to individually label each item for identification purposes.

We provide an enhanced experience with our products by including a QR Code, offering exclusive access to our interactive product information pages. Here, you'll receive detailed step-by-step instructions on maximizing your purchase's benefits. Moreover, our recently launched HarrogateHolisticHealing.info website hosts a plethora of resources pertaining to your purchase and beyond. With regular updates covering various topics in holistic healing and health, the QR Code accompanying your purchase serves as a continuously evolving resource. Scan or visit it repeatedly to access exclusive, up-to-date information about your purchases with Harrogate Holistic Healing.

We are always on hand to help, so if you cannot identify an individual stone /crystal by referring back to the website, please get in touch.

Our standard trading terms offer a 14 day no quibble return policy. If you have ordered the wrong item, we’ll be more than happy to offer you an exchange or refund for the purchase once the items have been returned to us.

Please note the return shipping cost will be at your expense and we will not credit back the cost of initial postage and packing. 

UK - Orders placed on a working day before 7am (or during the previous evening/night) are typically shipped the same working day, we try to ship orders same day, but we cannot guarantee this. Economy Courier Deliveries should arrive within 3-5 working days, Priority Courier Deliveries should arrive within 1-2 working days, however this is not guaranteed by the courier. Delays can be experienced during busy seasonal periods, this is outside of our control.

If your order has been dispatched but hasn't arrived within the expected time period, please get in touch and we will look into it for you.

Harrogate Holistic Healing offers a 14 day no quibble return policy from the date that you receive your order, provided that the goods are returned in a saleable condition. Unfortunately items that have been custom designed and made are excluded from exchanges or returns.   

This is in line with The Consumer Protection (Distance Selling) Regulations 2000.

If you are unhappy with your goods, in the first instance please get in touch to discuss your reason for return. You can return standard items for a full refund, providing they are in a saleable condition, within 14 days of receipt. Unfortunately, as stated up we are not able to accept custom designed and custom made items for return or exchange.

When you make your return please include a  reference to your original order or invoice number and brief note to explain the reason for return.

The buyer is responsible for the cost of the return postage. We require that returns are sent by a tracked and insured delivery service as we cannot accept responsibility should your items be damaged or go missing. If you are returning  items please refer to the address on your invoice or contact us for the full postal address.

Should  you require an exchange, please contact us and ensure that you clearly state the details of the product you want in your returns parcel. Any difference in price either a credit or additional charge should be  agreed in advance of the item being returned.

Should you receive a damaged item or your item goes faulty within 14 days of receipt, please contact us via our contact page and we will be more than happy to refund your postage costs and offer you either a full refund or a replacement.

The refund or replacement will be processed upon receipt of the faulty items or photographic image that clearly shows that goods and packaging  are defective or have been damaged in during transit. The acceptance of photographic evidence as proof of damage in transit  is solely at the discretion of Harrogate Holistic Healing who reserve the right to insist that faulty/damaged items are returned prior to processing any refund.

Get in touch! We will then arrange for the return of the wrong item and issue either an exchange or full refund.

If one of your items is missing from your order, please get in touch and we will send out the missing item to you, free of charge.

Once we have received your item, we will process the refund within 5 working days. Please note that some banks and credit cards take 3-5 days to pass on the credit to your account. This additional delay is outside of our control. If you are concerned please contact us if you have not received your refund within 7 working days our your refund being processed.

Please get in touch within 14 days from delivery and we will be more than happy to exchange your item for you. Unfortunately we cannot exchange custom designed and custom made bracelets and crystal sets. 

if the item you are exchanging is not damaged or incorrect then all associated costs with the return and redelivery of the exchanged item will be paid by the customer. When returning an item please use a tracked and insured service as we are not responsible for goods lost or damaged in the post. 

Once your item has been returned to us, we will send your new item to you. To avoid any confusion or disappointment any variation in price between the two items should be discussed and payment/credit agreed prior to your item being returned.

Harrogate Holistic Healing Points (HHH Points) are a great way to earn points that can be used to reduce the cost of our products whilst earning big rewards! To be able to start earning points you must register an account where you will instantly be rewarded with 250 points to spend immediately or start saving. Click Here to visit our HHH Points page for more information on how you can earn loyalty points and receive great rewards. 

Once on the Checkout page there is a box for your voucher code. Simply type in the exact voucher code, click ‘Apply’ and your discount will be deducted from your order. 

Please note that discount / voucher codes will only be applied to the value of the items ordered and will not be applied to the shipping rates.  Discount codes will only be applied to items that are at full price.

There are several reasons for a discount code to not work:

a) Check that the spellings and numbers are in the correct order and correct case - typically UPPER case 

b) Check any expiry date.

c) Check the discount is valid for the items in your order.

d) Check that you are on the correct website for the voucher you are in possession of.

e) If a product already has an offer or price reduction applied it is not possible to add a further level of discount via another discount/voucher Code.

If all of these are correct and you are still having problems, please get in touch and we will investigate.

Yes - we only stock genuine crystals, beaded gems and tumble stones and work with trusted suppliers to ensure authenticity.

Please refer to our privacy page at the bottom of the page.

The crystals in each set are individually hand picked, designed and assembled here in the UK by the owner of Harrogate Holistic Healing.

We purchase individual gem stones from a variety of suppliers across the globe, our designs can use an array of complementary crystal types to help with physical and emotional well-being. 

If a specific crystal/polished tumble stone or beaded crystal is in short supply (due to global supply issues) we reserve the right to included an alternative item with similar properties, noting that this will be clearly listed on our web site and guide card.

We want  to set  expectations on the size of the crystals, therefore we clearly state the sizes in our descriptions to avoid any ambiguity. 

Our crystal sets will contain individual stones, each having average size of 10mm - 30mm, obviously these are natural products and there will be some variations from stone to stone. Within the market place we see tumble stone crystals marketed as Chips, Small, Medium, Large and Extra Large. To be as competitive as possible and to provide the best possible value for money we include Medium sized stones in our kits which fall within the  our guide of 10mm - 30mm in size.

On occasions we will create kits of crystals that comprise of small stones, in such cases the sizes will be clearly stated and the items will be priced accordingly.