These terms and conditions set out the basis on which you can use our website and place orders for items or book treatments from Harrogate Holistic Healing. By ordering goods or booking treatments from Harrogate Holistic Healing you are deemed to have understood and accepted these terms. The supplier of the goods and services featured is Harrogate Holistic Healing, 13 Magnolia Place, Beckwithshaw, Harrogate, North Yorkshire, HG3 1FF. You may contact us by email through the contact us section at harrogateholistichealing.co.uk or call us on 07754 853 493 (For call charges, contact your service provider). Telephone calls to and from Harrogate Holistic Healing may be recorded or monitored as part of our efforts to further improve service to our customers.
We may contact you for marketing purposes by email or mail, from Harrogate Holistic Healing only.

Your order is accepted and a contract is formed between Harrogate Holistic Healing and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Harrogate Holistic Healing, nor at the point in time that you receive an email from Harrogate Holistic Healing acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Harrogate Holistic Healing or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received email confirmation that your order has been received; as such items and goods may already be in production as a result of your order. For security reasons we may restrict the volumes of certain items to be sold in any one transaction.

Following formation of the contract Harrogate Holistic Healing shall continue to own any goods ordered until it has received payment in full from you even though the goods may have already been delivered to you.

Standard courier delivery charge to home is £3.50 (Economy Tracked Courier / 2-3 Working Days). Express Delivery is charged at £4.50 (Next Working Day Courier – Tracked / 1-2 Working Days), the amount charged will be displayed on the checkout before you confirm your order. Free Delivery is available for orders over £35.00. Due to processing time orders will be despatched the next working day. Occasionally orders will despatch the same working day if they are placed overnight or by 7am, allowing us time to process the order and for it to reach our courier. These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. We do not deliver outside mainland UK and Northern Ireland, this includes to BFPO addresses.

Under the Consumer Protection Regulations 2013 you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to your order, perishable goods. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them. You should return goods to us unused and in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you. So please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of not less than £45 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds etc.

For full details of your rights under the Regulations, please contact your Citizens Advice Bureau or a Solicitor.

Full details of how to return goods can be found in the FAQ’s section.

Additional terms and conditions apply to cancelling orders for certain goods such as made to order items.
Should you wish to return anything purchased from Harrogate Holistic Healing, you can return goods by post. We will not cover the cost of returns unless the item arrived in your possession damaged or it is not the goods paid for in contract with Harrogate Holistic Healing.

Damaged Goods – In the unlikely event that you that you receive goods that are damaged, we will replace them for you. We ask that you contact us within 24 hours of receiving the order, we ask you to send a photo of the damaged items to sales@harrogateholistichealing.co.uk, along with a copy of your receipt. Please see section below on returning goods.

Cancellation of product – If you are not completely satisfied with the products purchased from us, we would ask you to contact us to proceed with the returns process. We will ask for a copy of your receipt, and that all products are returned within its original packaging. These items need to be returned within 14 days of receiving the goods (Please refer to “Returning Goods” below). If no receipt is available to us, it is at our discretion if an exchange can be made.

Returning Goods – Goods should be returned in the original packaging and in an unsealed condition. In the event that the item was damaged or incorrect we will pay for the postage for return. In any other circumstances the postage is to be covered by the purchaser and we request they use a tracked and insured service as we cannot process refunds for uninsured/damaged or lost items. Products must be returned within 14 days of receiving the goods. Once goods have been received in the above/good condition, we will reimburse the funds back to you in the method they were originally paid.

Cancelling Subscriptions – Should you cancel your subscription with us after the renewal period has passed and regular payment taken, we will refund your monthly subscription fee in full providing we have not already despatched your subscription order. Should your order have been processed and despatched we will refund you upon return of the [unopened] goods. You will be responsible for the return costs and and we request that you use a tracked and insured service to cover the value of the goods (as goods sent untracked will not be refunded if lost or damaged). Upon safe return of the goods we will refund the cost of your subscription item/s minus any costs associated in delivering your order.

Please post goods to:
Harrogate Holistic Healing
13 Magnolia Place
Beckwithshaw
Harrogate
North Yorkshire
HG3 1FF

Exclusions
There are some products that are non-returnable and do not qualify for a refund or exchange, these include:
Bespoke items; items specially made for you or personalised to your needs.
Perishable items are non-refundable or exchangeable.

Treatments – Important information:

Bookings:

• All sessions are by appointment only. Bookings can be made online, by phone, or via email.
• Full payment (or a deposit, if applicable) is required at the time of booking.

Cancellations:

• Cancellations must be made at least 24 hours in advance to avoid a cancellation fee.
• Missed appointments or late cancellations may be subject to the full session fee.

Client Responsibilities:

• Clients must disclose any medical conditions, mental health concerns, or medications that may affect their treatment.
• You agree to arrive on time and in a respectful state to receive your therapy.
• We reserve the right to refuse service if we believe a therapy is not appropriate or safe at the time.

Packages:

Should you book a package (for example, reiki sessions and only require three of the five sessions booked) you are invited to use the remainder of your package/sessions on any other of our treatments that you/or your practitioner deem most beneficial to your holistic journey (as refunds on packages cannot be given).

Unfortunately, we are unable to conduct treatments for the following individuals:

Pregnant Women, people with serious mental health conditions, certain surgeries and/or medical interventions.

Copyright Notice – Intellectual Property:

All content, branding, images, and materials on this site are the property of Harrogate Holistic Healing and may not be used or reproduced without permission.

HHH Points Programme

Overview
Our Loyalty Points Programme is designed to reward customers for shopping with us. Points are awarded for eligible actions such as purchases, registrations, reviews, or promotional activities, and can be redeemed for discounts on future orders.

Earning Points

• Points are awarded based on specific actions, such as completing a purchase or writing a product review/s, referrals, registration etc.
• The number of points earned per action or per £1 spent is determined by the store and may change at any time without notice.
• Points will be revoked if an order is cancelled or refunded.
• Points are non-transferable between accounts.

Redeeming Points

• Points can be redeemed during checkout to receive a discount on eligible purchases.
• Minimum point balances or purchase values may apply.
• Redemption values are set by us and may vary or change at our discretion.
• Points cannot be combined with other promotional discounts unless explicitly stated.

Expiration and Limitations

• Points may expire if not used within a specified timeframe, which will be communicated on your account dashboard or by email (if enabled).
• Points cannot be redeemed for cash.
• Points have no monetary value and cannot be sold, transferred, or refunded.

Programme Changes and Termination

• We reserve the right to modify, suspend, or terminate the Loyalty Points Programme at any time without prior notice.
• Abuse of the programme, including fraudulent activity or gaming the system, may result in loss of points and account suspension.

Responsibility

• Customers are responsible for monitoring their own point balance and expiry dates (if applicable).
• We are not liable for any points lost due to technical issues, expired accounts, or customer inactivity.